Frequently Asked Questions
Here are some frequently asked questions that I commonly receive from my clients. If you have any additional questions or queries that are not covered below, please do not hesitate to get in touch.
What is a Virtual Assistant?
A virtual assistant (VA) is a professional who provides remote administrative, creative, and technical support to individuals, entrepreneurs, and businesses. They work remotely, utilising technology to assist with various tasks, allowing clients to focus on their core responsibilities.
What are the benefits of hiring a Virtual Assistant?
Hiring a virtual assistant offers numerous benefits, including increased productivity, time savings, cost-effectiveness, access to specialised skills, flexibility, scalability, and the ability to focus on core business activities. We are your reliable partner, supporting you in achieving your goals efficiently and effectively.
How do you ensure confidentiality and data security?
Confidentiality and data security are paramount. I adhere to strict confidentiality agreements and implement appropriate measures to protect sensitive information. Rest assured that your data and information will be treated with the utmost care and confidentiality.
I am registered with the Information Commissioners Office and therefore GDPR compliant and use an online password system to ensure that your passwords remain safe.
Do you have insurance?
Yes, I have professional indemnity, public liability and cyber insurance.
How does billing and payment work?
Billing and payment terms will be discussed and agreed upon before commencing any work. I offer different pricing models, including hourly rates, retainer packages, or project-based pricing. Payment methods can vary, and we can explore options that work best for both parties.
How do I get started working with you?
To get started, simply reach out through the get in touch page, or email provided on our website. We can schedule an initial consultation to discuss your needs, goals, and how we can best support you. From there, we can proceed with the onboarding process and start collaborating on your tasks and projects.
How do I communicate with you?
Communication can be done through email, WhatsApp, or my preferred CRM tool, Dubsado. We can discuss and agree upon the most effective mode of communication based on your preferences and the nature of the tasks.